All product reviews are subject to By Kilian Terms and Conditions. Without limiting the contents of the foregoing:
a) Reviews will not be posted if (i) any of the content is illegal, obscene, threatening, defamatory, infringes the intellectual property rights of any party, contains software viruses, commercial solicitation, chain letters, mass mailings or any form of spam, or (ii) you impersonate any person or entity, or otherwise mislead as to the origin of any review.
b) Feedback or issues unrelated to By Kilian goods or services will not be posted. Submitting a review is not a formal complaint channel, and By Kilian is unable to respond directly to you on this platform. If you have a concern, please contact By Kilian Customer Service at 1-866-262-2402 or email@example.com, and a member of our team will be happy to assist you.