Returns and Shipping Policy
DELIVERY AND RETURN
SHIPPING AND DELIVERY TERMS:
Goods will be shipped to the delivery address specified during ordering procedure.
DELIVERY DELAYS:
Delivery times are as indicated below:
Countries we ship to: United States ONLY
For any further information or any other delivery address situated outside the United States, the Customer may contact the Customer service for information by leaving a message at customercare@bykilian.com or by calling us at 646 837-6884.
A maximum of 3 items will be allowed per order with a maximum purchase of $3,000.00 per order.
SHIPPING FEES:
| Location | Order under $150 | Order over $150 | Delivery date estimate |
|---|---|---|---|
| United States – GROUND | $15.00 | FREE | 5-7 business days |
| United States – SECOND DAY | $22.50 | $22.50 | Up to 2 days |
| United States – NEXT DAY | $30.00 | $30.00 | 1 day if order placed by 2 pm |
Any times or dates for delivery by By Kilian are estimates and shall not be of the essence. In no event shall By Kilian be liable for any delay in delivery. Delay in delivery of any Goods shall not relieve Customer of its obligation to accept delivery thereof. Deviations in quantity of Goods delivered from that stated in Seller’s Confirmation shall not give Customer the right not to accept the Goods. Customer shall be obligated to pay the rate specified in Seller’s Confirmation for the quantity of Goods delivered.
RETURNS - EXCHANGES - REFUNDS
It is the responsibility of the Customer to check the state of the packaging and the contents of the order on receipt of the Goods and to indicate any reservations on the delivery docket if the order appears to have been opened or damaged. Signature, without reservation, of the delivery docket by the Customer is deemed to signify acceptance of the order. By Kilian may not in any case be held responsible for any deterioration in the quality of the Goods and their packaging due to shipment.
CANCELLATION:
To be taken into consideration, any request to cancel an order must be made before dispatch of the Goods. This cancellation must be notified directly to the Customer Department of By Kilian by telephone by calling us at 646 837-6884 or by e-mail to customercare@bykilian.com.
RETURNS & EXCHANGES:
Please contact us at 1-646-837-6884 or via email at customercare@bykilian.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address.
If you received the item as a gift or wish to exchange it for another item, directions will be provided.
We're sorry; return shipping fees are not refundable. Only products purchased on bykilian.com may be returned.
BY KILIAN
946 Madison Avenue
New York, NY 10021
United States