Returns and Shipping Policy

SHIPPING AND RETURNS

SHIPPING COSTS:

Bykilian.com orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.

Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.

DELIVERY RULES & RESTRICTIONS:

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.

Orders with overnight or 2nd Day Service will be shipped the same day if placed by 3:00 PM EST.

Orders with Overnight or 2nd Day Service require a signature upon delivery.

Orders destined for U.S. Territories, P.O. Boxes, or APO/FPO/DPO locations are not eligible for Overnight or 2nd Day Service.

We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Some items sold by Kilian Paris Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Kilian Paris Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

SHIPMENTS TO FORWARDING COMPANIES
Kilian Paris Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Kilian Paris Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

SHIPMENTS TO APO/FPO/DPO and PO BOX ADDRESSES

Shipments to APO/FPO/DPO and PO BOX Addresses

Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Priority shipping methods (Overnight or 2nd Day Service) are not available for orders being sent to P.O. Boxes or Military APO/FPO/DPO addresses.

For APO/FPO/DPO Addresses

Enter APO, FPO or DPO in the CITY field. Select AE for Armed Forces Europe, Middle East, Africa or Canada; Select AA for Armed Forces Americas; Select AP for Armed Forces Pacific - in the STATE field. COUNTRY field should remain UNITED STATES, regardless of where the recipient is stationed.

Shipments TO U.S. territories, Alaska, and Hawaii

Most items may be shipped to Alaska, Hawaii and the U.S. Territories*, but some restrictions apply. See shipping rules and restrictions. Priority shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email at customercare@bykilian.com or call us at 1-866-262-2402.

*We regret we are unable to ship to Palau.

DAMAGED ITEMS:

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-262-2402.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

RETURNS & EXCHANGES:

Call Us

Please contact us at 1-866-262-2402 or by email at customercare@bykilian.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on bykilian.com may be returned.

Print It

Print the label from your email.

Pack It

Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.

Ship It

Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.